Job Details

Administrative Associate: Tickle College of Engineering, Advising Office - UTK

Position Number: 6159985
Location: Chattanooga, TN
Position Type: Academic Advising

Administrative Associate: Tickle College of Engineering, Advising Office - UTK
Knoxville, TN, United States

Job Identification: 2702
Job Category: Administrative
Posting Date: 04/22/2025
Job Schedule: Full Time
Locations: 863 Neyland Drive, Knoxville, TN, 37996, US (On-site)

Job Description
The Tickle College of Engineering (TCE) at the University of Tennessee, Knoxville (UTK), is seeking an Administrative Associate interested in working in a team environment supporting staff in the Advising Office.

The University of Tennessee, Knoxville, is the state's flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling 31,700 students, the campus is located within the foothills of the Great Smoky Mountains and beautiful East Tennessee. As a land-grant university guided by its VolVision strategic plan, it is committed to excellence in teaching, research, scholarship, creative activity, outreach, and engagement. In all its activities, the university aims to advance the frontiers of human knowledge and enrich and elevate society. The university values seeking knowledge, leading with innovation and integrity, advancing diversity and inclusion, engaging locally and globally, and embracing the responsible stewardship of resources. UTK is recognized by Forbes magazine as one of America's best places to work and offers competitive benefits that can be reviewed here: UT Benefits

Responsibilities
Reporting to the Administrative Services Manager in the Office of the Dean for the Tickle College of Engineering, the Administrative Associate will serve as administrative support for the Tickle College of Engineering (TCE) Advising Office and is the first point of contact for students, university staff and faculty, external constituents, and campus visitors; as well as general administrative support for the operation of all internal office functions. The position performs complex duties and assignments and provides direct support to the Advising Director, Associate Director, and TCE advising staff. This person interprets policies, procedures, regulations, and rules and assists students in understanding these requirements. All duties and responsibilities are completed with minimal oversight or supervision.

Qualifications
Required Education and Experience:

A High school diploma with one to three years of office management experience. Experience gained as a student, volunteer or professional will be considered.

Knowledge, Skills and Abilities:

Ability to work independently and as a member of a team
Ability to take initiative and pro-actively recognize tasks that could be accomplished is important
Excellent written and verbal communication skills
Must be able to multi-task
Proficient in Microsoft Office, especially Excel
Ability to interact with a diverse group of individuals
Good customer service skills
Flexible and adaptable, especially with new technologies and office processes
Dependable

Preferred Education and Experience:

Bachelor's in business or related field; or the equivalent related experience.
Experience in higher education, CAP certification is preferred.
Advanced competency in Excel- daily use required in the advising office.
Experience working with parents and students.

Preferred knowledge, Skills and Abilities:

Working knowledge of SalesForce, Banner, DARS, with advanced knowledge (expert) of SalesForce to serve as TCE Navigate Care Unit Manager preferred.
Strong understanding of confidential issues and FERPA guidelines.

Application Process:

For full consideration, applicants must electronically submit a letter of interest, resume, and the name, address, email, and phone number of three professional references

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2702/?mode=location